Experts Terms & Etiquette
Please know this is not a COMPLETE list of expectations, rules , terms or etiquette. These are initial considerations as we finalize the rules of engagement. You are all hand-selected pros…I don’t anticipate any issues at all with this high-quality group.
Answer Timing Expectations: Experts and Moderators should plan to communicate within 2-4 hours for each Question (Simply, “I am working on an Answer for you” works well). Initial Answers and Follow Up Answers will be due within 24 hours of Questions posted. Final Answers are due within a 24-48 hour period from the last communication posted by the Questioner. Feel free to ask for more information or ask for a more specific Question if the Answer will take longer than 30 minutes to adequately communicate.
The plan for this is for the Experts to be able to set your own Hours of Operation here with some calendar APIs. So you’ll never be responsible for an under 4 hour initial response when you just aren’t available. We will have several Expert-selection variables to help manage the Question-to-Answer match-up algorithm. This will be on-top-of, secondary and as a supplement to your own manual selection of Questions you choose to answer.
Payment for Answers is still being worked out (how much, when, how, what, etc.). Once the Beta Program is complete and we have enough feedback from you and the other participants, Payment terms and logistics will be communicated and executed at that time.
This is definitely a work in progress and thank you for your patient understanding. I’m seriously thrilled you decided to participate! – LBG
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Research, data, backup articles/knowledge, images, proof, etc. are encouraged within Answers and Answer Comments as appropriate.
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Try to be cognizant of the Questioners’ knowledge level when providing Answers. You can view their self-diagnosed levels in their Business Marketing Profiles. Please take advantage of the Wiki to link to explanations of terms and acronyms when a Question comes from a beginner. Skip the basics when appropriate for an advanced Questioner.
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Experts will select their top 5-10 specialist categories and rank/prioritize them. The most specific categories will naturally get more direct referrals.
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| T&C Elements for Q&A Forum |
| Rules & Etiquette |
| Expectations that Your Answer Is Ready is a hopeful 24-48 turnaround. Your Question may be flagged for additional information first and you will receive an email notification letting you know asap. You may opt in for text notifications if you shared your mobile number during Signup – or you can request text notifications at any time. |
| Questions must originate from Real People With A Qualified Business Need – no spam, unverified users or anonymous Questions will be Answered. |
| Everything is subject to change without notice. We will do everything possible within reason to save, categorize and file all completed Q&As over time – some may be flagged as outdated or needing an update (or archived). |
| Copyrights and other people’s content/ideas |
| No defamation campaigns or stalking activities |
| Disagreements in methodologies and analyses are encouraged, but only with fair and objective communications. No name calling or unprofessional behavior tolerated. |
| No purely promotional posts, links, materials without prior approval. |
| No anonymous posting – all participants will be real people with legitimate business marketing needs. |
| Moderators will be vetted Experts. Levels of participation and expertise may be established based on several variables including internal forum ratings of Answers. |
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Research, data, backup articles/knowledge, images, proof, etc. are encouraged within Answers and Answer Comments as appropriate.
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Treat others how you’d like to be treated: respectful, be curious, give them the benefit of the doubt and ask for more details first if you are looking to disagree or contradict an Answer.
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Blatantly broad Questions will not be taken seriously and/or flagged for more information or as inappropriate. Try to be very specific with your Questions and business scenarios in order to get the best, most actionable Answer possible.
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| Answer turnaround time is not guaranteed, but is a guideline for expectations. |
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Q&A feasibility may require you break up your broad or comprehensive Question into more than one smaller Questions.
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Upon Signup it is strongly recommended option to fill out a Business Marketing Profile to help get a quicker, more specific and customized Answer from the Expert. All Experts who answer your question can view your Profile.
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